We are proud of the quality of our products. However, if the product does not perform as described on the datasheet, we will provide a replacement or refund within 20 working days of receipt of products. Please follow the instructions below when returning products.
1. All requests for returns should be communicated to BioBioPha prior to shipping.
2. Any items returned to BioBioPha should be in the same or equivalent packaging as originally dispatched by us.
3. While returning purchased goods, please inform us of Proforma Invoice number (e.g. BBP201XFXXX).
4. This offer is only valid for products purchased directly from BioBioPha.
5. Return shipping is absolutely free.
Once your return request is received and approved, we will send scanning of payment voucher in advance and your refund will be processed within 7 working days. Please note that depending on the bank, it may take additional 2-10 working days for us to post the refund to your account.
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